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Policies
Appointment and Workshop Policies:
Deposits/Booking Fee
A deposit/booking fee is required to secure all appointments, workshops and training bookings and will be deducted from the total cost. Deposits are non-refundable for cancellations, no-shows or change of mind, subject to Australian Consumer Law. Workshop and training deposits may be transferred to another available date in accordance with our rescheduling policy. By paying a deposit, you acknowledge and agree to our booking, cancellation and rescheduling policies.
Rescheduling
If you need to reschedule your appointment, please notify us at least 24 hours prior to your scheduled appointment. Your deposit may then be transferred to another suitable available date. Rescheduling requests made with less than 24 hours’ notice may result in your deposit being forfeited.
No Shows
Any no-show without prior notice will result in the deposit being forfeited. Clients who fail to attend their appointment without notice may also be restricted from making future bookings.
Cancellations
We understand that circumstances can change. If you need to cancel your appointment, please provide at least 24 hours’ notice. Your deposit may be transferred as a credit toward a future appointment. Cancellations made with less than 24 hours’ notice may result in the deposit being forfeited.
Refunds
If you are unsatisfied with your results, please contact us as soon as possible with clear photos so we can assess your concerns and, where appropriate, work with you to rectify the issue. Refunds are not provided for change of mind.
Late Arrivals
If you are running late, please notify us as soon as possible. Arrivals more than 15 minutes late may need to be rescheduled to avoid impacting subsequent appointments.
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